1. Applicability
1.1. This Refund and Return Policy applies exclusively to all agreements, offers, and orders between Yoshion B.V. (hereinafter “Seller”) and a counterparty acting in the course of a profession or business (hereinafter “Client”).
1.2. By placing an order, the Client confirms they are acting as a business entity and not as a consumer.
1.3. The statutory right of withdrawal (consumer right) is expressly excluded for all B2B transactions.
2. Cancellation, Returns, and Refunds
2.1. All sales are final. Orders placed and confirmed are binding and cannot be cancelled by the Client.
2.2. Given the B2B nature of the transactions and the fact that products (such as furniture) are often specifically sourced, ordered, or manufactured for the Client, the Seller does not accept returns of correctly delivered and undamaged goods.
2.3. The Seller does not provide refunds for purchased products, unless otherwise stipulated in this article.
3. Exceptions (Warranty, Damage, and Incorrect Delivery)
3.1. This policy does not limit the Client’s statutory rights regarding warranty (non-conformity) or transport damage.
3.2. Transport Damage:
a. The Client is obliged to inspect the delivered goods immediately upon receipt.
b. Visible damage to the packaging or product must be reported directly to the carrier and (if possible) noted on the waybill.
c. The Client must notify the Seller in writing (including photographic evidence) of the transport damage within 48 hours of delivery.
d. If the damage is correctly reported and verified, the Seller will assess the claim and, at its sole discretion, arrange for repair or replacement.3.3. Defects (Warranty):
a. If a product shows a manufacturing defect within the warranty period, the Client must contact our customer service.
b. The sole remedy under warranty shall be, at the Seller's option, the repair of the defective product or replacement with an identical or equivalent product. Refunds are excluded.3.4. Incorrect Delivery:
a. If the Seller has delivered a different product than what the Client ordered (incorrect delivery), the Client must report this within 5 working days of receipt.
b. The Seller will arrange for the exchange of the product for the correct item. The Client is not entitled to a refund, only to the fulfillment of the correct order.4. Handling of Exceptions
4.1. In all cases mentioned under Article 3 (damage, defects, incorrect delivery), the primary remedy will always be repair or replacement. A refund will only be considered if (i) repair or replacement has proven impossible and (ii) this is required by law.